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Burntide 60-Day Money-Back Guarantee: 4 Steps, 3 to 5 Business Days, Then 5 to 10 Days
The Burntide money-back guarantee lasts 60 days from purchase on every pack. To claim, call +1 (877) 257-0825 with your order ID, then post the jars to the New York returns address. You pay return postage. A refund takes 3 to 5 business days to process, then 5 to 10 days at your card.
- Window: 60 days from the date of purchase, on 1, 3 and 6 jars.
- Claim by phone on +1 (877) 257-0825 or by email at [email protected], with your order ID.
- Return address: 1 Hudson Square, Floor 8, New York, NY 10013.
- Return postage is paid by the buyer on every pack. Use a tracked service.
- Timing: 3 to 5 business days to process after the return is credited, then 5 to 10 days at the card issuer.
- Digital bonus guides cannot be returned. Ask the order desk how they are treated on your order.
A guarantee is only useful if you know how to use it. Many people read the headline, then find the details too late. This post walks through the Burntide money-back guarantee as a short calendar and checklist, so you can act on day 20 instead of day 70.
What is the Burntide 60-day money-back guarantee?
It is a purchase policy: if you are not satisfied within 60 days of buying, you can ask for the purchase price back. The same window applies to the 1-jar, 3-jar and 6-jar packs. The cheaper pack does not get a shorter window.
It is worth being clear about what it is not. A guarantee is a term of sale. It says nothing about whether any product works for any person. A supplement cannot honestly promise a result, and the FTC is clear on that (the FTC health products guidance).
The window runs from purchase, not delivery. If a parcel needs a few days to arrive, those days come out of your 60.
How do I claim a Burntide refund in 4 steps?
- Call or email the order desk. Use +1 (877) 257-0825 or [email protected] and give your order ID. Do this inside the 60 days.
- Pack the jars. Put your full name, email address and order ID on a slip inside the parcel.
- Post it, tracked. Send it to 1 Hudson Square, Floor 8, New York, NY 10013. Keep the receipt.
- Wait for two clocks. First the credit is processed, then your card issuer posts it.
Do the phone call early. A claim opened inside the window is the one thing that protects you if the parcel takes time to travel. A claim opened after day 60 cannot be fixed.
Who pays return postage on a Burntide refund?
You do, on every pack. The refund covers the purchase price. The postage you spend is not repaid.
That fact weighs more on a big order. Posting 1 jar is light. Posting several is heavier and costs more. It is one of the reasons a first order of 1 jar leaves you with less to carry back.
Use a tracked service and keep the receipt until the refund appears. A parcel with no tracking that goes missing cannot be credited, because nobody can prove it arrived.
How long does a Burntide refund take?
| Stage | How long | Who controls it |
|---|---|---|
| Return received and credit processed | 3 to 5 business days | The returns side |
| Credit appears on your card | 5 to 10 days | Your card issuer |
The second clock belongs to your bank, so nobody at the order desk can speed it up. Add the transit time of your parcel, and a full refund can take a few weeks from the day you post the jars.
The most common delay is a parcel with no order ID inside. The next most common is an untracked return. Both take two minutes to avoid.
Which dates should I write down?
| Day | What is happening |
|---|---|
| Day 1 | Purchase date. The 60-day clock starts. |
| Day 30 | A single jar runs out at one gummy a day. |
| Day 56 (week 8) | A sensible point to make up your mind. |
| Day 60 | Two jars used at one a day. The window closes. |
Add one more line to your own copy: the purchase date plus 60 days. That is the last day the guarantee covers, and it is the only deadline the product has.
If you buy 6 jars, remember that day 60 arrives with 4 jars unopened. The guarantee still applies to the order, but you will post a heavier parcel.
What does the Burntide guarantee not cover?
- Marketplace and resold jars. The window applies to orders placed through the official checkout.
- Return postage. It is yours to pay.
- Digital guides. They cannot be returned, so ask how they are handled.
- A claim after day 60. The window is the window.
Questions about a refund go to the order desk, not the website desk. The website desk at [email protected] cannot see orders or process refunds.
Medical note. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Burntide is a dietary supplement and, like every supplement, it is not FDA-approved. It is for healthy adults aged 18 and over. Talk to a doctor or pharmacist before use if you take medication or have a health condition.
Frequently asked questions
How long is the Burntide money-back guarantee?
It is 60 days from the date of purchase, on every pack including the single jar.
How do I claim a Burntide refund?
Call +1 (877) 257-0825 or email [email protected] with your order ID. Then post the jars to 1 Hudson Square, Floor 8, New York, NY 10013 with your full name, email and order ID inside.
Who pays return postage?
You do. Use a tracked service, because an untracked parcel that goes missing cannot be credited.
How long does a Burntide refund take?
Processing takes 3 to 5 business days after the return is credited. Then your card issuer needs 5 to 10 days to post it.
Does the 60 days start at delivery or purchase?
It starts at purchase. Write the purchase date down, because shipping days come out of the 60.
Does the guarantee cover the bonus guides?
The guarantee covers the purchase price of the product. The digital guides cannot be returned, so ask the order desk how they are treated on your order.
Our view
A 60-day window is a useful term. At one gummy a day it is two jars, which is more than long enough to build a routine and see whether you want to continue. That is the best argument for the guarantee, and the best reason to know its steps before you need them.
We would make three notes on day one: the purchase date, the date 60 days later, and the order desk number. With those, a refund is a short phone call and a tracked parcel.
The guarantee is about money, not medicine. Burntide is a dietary supplement that is not FDA-approved, and a doctor or pharmacist is the right person for health questions.
Sources cited in this post
- Federal Trade Commission. Health Products Compliance Guidance. December 2022. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
- U.S. Food and Drug Administration. Dietary Supplements. https://www.fda.gov/food/dietary-supplements
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements