Burntide Official Website › Contact
Contact Burntidedaily: Two Desks, And Which One You Need
Anything about an order goes to +1 (877) 257-0825 or [email protected], with your order ID: tracking, changes and refunds. Anything about these pages goes to [email protected], Monday to Friday 9:00am to 5:00pm ET. The website desk cannot see orders, and neither desk takes card details. Returns go to 1 Hudson Square, Floor 8, New York, NY 10013.
Sending a question to the wrong desk is the most common reason an answer is slow, so this page starts by separating them.
The two Burntidedaily desks
One can see your order. One cannot. That is the whole distinction.
Order support
Tracking, changes and refunds. This desk can see your order.
Have your order ID ready. It is in the order confirmation email and it is the reference every conversation uses.
Not an order line. Nobody here will take a card number over the telephone, and you should never give one to anybody who asks for it that way.
Website desk
Pages, typos, corrections, privacy and press. This desk cannot see orders.
Mon–Fri 9:00am–5:00pm ET
If you have found something wrong on a page, this is the right address. Tell us which page and what the claim is. Corrections are made on the page and the review date moves forward.
Slower than the telephone for anything about a parcel, because we have to pass it on.
| What you need | Where it goes | What to have ready |
|---|---|---|
| Where is my parcel | +1 (877) 257-0825 | Order ID, name, email used at checkout |
| Change an address | +1 (877) 257-0825 | Order ID, and call before dispatch |
| Start a refund | +1 (877) 257-0825 or [email protected] | Order ID, inside 60 days of purchase |
| Bonus guides did not arrive | +1 (877) 257-0825 | Order ID, and check spam first |
| A fact on this website is wrong | [email protected] | The page and the claim |
| Privacy or data request | [email protected] | The email address you used |
| Press or partnership | [email protected] | Who you are and what you need |
Burntidedaily addresses
One for post, one for returns, and they are not the same.
Office
100 Wall Street, Suite 202, New York, NY 10005, USA
Correspondence address. Do not send returns here.
Returns
1 Hudson Square, Floor 8, New York, NY 10013, USA
Put your full name, email and order ID inside the parcel, and use a tracked service. Return postage is paid by you.
Two addresses, two purposes. A return sent to the office address will be slower at best. The guarantee page sets out the whole refund sequence and the refund policy carries the terms.
Write to Burntidedaily
One for orders, one for corrections.
Ask about an order
This reaches the website desk, which has to pass it on. For anything urgent, call +1 (877) 257-0825 instead.
Report something wrong on a page
Corrections are made on the page itself and the review date moves forward. Tell us which page and what the claim is.
What the Burntidedaily desks will never ask you for
Three things, so an imitation is easy to spot.
Three things this desk will never do, stated so that anything claiming otherwise is obviously not us.
We will never ask for card details
Not by telephone, not by email, not through a form. Payment happens once, at the official checkout. Anyone asking for a card number in a message is not this desk.
We will never sell your email
Messages to either desk are used to answer the message. The privacy policy sets out what is kept and for how long.
We will never pretend to be the manufacturer
Burntide is distributed for Burntide, 11870 62nd St N, Largo, FL 33773. This desk is a USA Authorized Burntide Retailer and product facts follow the label and the official sales page.
Answers already on this Burntide website
Ten common questions and where each is answered.
Most questions have an answer already on this website, and finding it is faster than waiting for a reply.
| Question | Where the answer is |
|---|---|
| What does it cost, and what is the cost per day | Pricing, cost per day |
| Which pack should I buy first | Pricing, pack against the window |
| What is actually in it | Ingredients |
| What does the panel say | Supplement facts |
| How do I take it | How to use |
| How long does it take | How it works, timeline |
| How does the refund work | Guarantee, four steps |
| Which pack ships free | Shipping |
| What do the seals mean | Testing and quality |
| Is it a scam | The blunt question, answered |
The full FAQ runs to more than thirty questions in six groups.
What to put in a message to Burntidedaily
Four things for an order question, four for a correction.
A message that carries the right four things is usually answered on the first reply. A message missing one of them takes two or three exchanges, and by then a parcel has moved anyway. This is not bureaucracy; it is the difference between a desk being able to look something up and not.
- The order ID. It is in the order confirmation email. Nothing else identifies an order reliably, because names and addresses repeat and email addresses get typed wrong at checkout more often than anyone expects.
- The email address you used at checkout. Not the one you are writing from, if they differ. The order is filed under the checkout address.
- What has actually happened, in one or two sentences. “Tracking has not updated since Tuesday” is enough. A long history is not needed.
- What you want to happen. A resend, a refund, an address change and a tracking query are four different jobs and they go to different places inside the order desk.
If you are reporting something wrong on a page instead, the equivalent four are the page address, the sentence you think is wrong, what it should say, and a source if you have one. Corrections of that kind are the fastest thing this desk does, because they need no lookup.
What happens after you send it
An order message reaches the desk that holds the order record. That desk can see what shipped, when, to which address, and what the carrier last reported. It can change an address before dispatch, open a carrier case after it, resend the bonus download links and start a refund inside the sixty days.
A website message reaches the people who write these pages. We can correct a page, explain what a figure on it means, and publish a laboratory certificate if one is ever supplied to us. We cannot see an order, cannot change one, and cannot process a refund. Saying so plainly is more useful than an apologetic auto-reply three days later.
Neither desk will ever ask for a card number, and neither should you ever give one to somebody who does. Payment happens once, at the official checkout, as the pricing page describes.
Contacting Burntidedaily: common questions
How do I contact Burntidedaily about an order?
What is the website email for?
Can I order by phone?
Where do I send a return?
What is the office address?
How quickly will I get a reply?
Order Burntide with a desk behind it
A real telephone number, two New York addresses and a sixty-day window. +1 (877) 257-0825 handles anything after the order.
$49 to $89 a jar · $1.63 to $2.97 a day
Order Burntide On The Official WebsiteOne gummy a day · 30 per jar · 60-day money-back guarantee · lot BUR-26/BU-4642